Ketan Oza

Phone: 918879270659

  • Location:
  • Sector 8, Bldg no C-31, Room no 302, Shanti Nagar, Miraroad, East, 401107
  • Profile Created:
  • 1 month ago

    About me

    I would like to be associated with a progressive organization which can provide me with a dynamic work field to take out my inbuilt skills as a professional, use and develop my aptitude to advance the organization’s objectives and also attain my career targets in the progress

    Education

    • Bhartiya Shiksha Parishad 2007 - 2008

      Graduate

    • Board of Higher Secondary Education 2005 - 2005

      HSC

    • St. Thomas High School 2002 - 2003

      SSC

    Experience

    • VBPO India Pvt. Ltd. (Radius - ProctorU) - Mumbai 2020 - Present

      Freelancer

      • Launching test taker’s into the exam through chat and call. • Detect, Review and Highlight Examination session misconduct (Live or Post-Examination recordings) • Access recordings and upload incidents through the online system. • Filling & Processing reports of reviews online through system. • Maintaining daily data for quality analysis.

    • FINANCE HUB - Mumbai, Maharashtra 2018 - 2020

      Business Development Executive

      Handled clients queries regarding investment plans.

    • S SAGAR SL LIMITED - Sierra Leone 2014 - 2017

      Operation Manager

      Deal with Diamond Traders & Miners. Exported purchased diamonds from overseas. Handled day to day operations. Build up business relations with banks, government officials and clients.

    • CLEARTRIP TRAVEL SERVICES PVT. LTD. - Mumbai. 2010 - 2014

      SME (Subject Matter Expert)

      Handled a team of 20 people. Developed a plan for the team to achieve their goals. Provided guidance that team members require. Communicated with team members on their queries Listen to team member\'s feedback. Monitored team member\'s involvement to make sure the training provided is being put into use and to see if any extra training is required. Managed the flow of live day-to-day operations. Generated reports to update the company on the team\'s growth. Shared reports to the appropriate personnel. Handled ADM\'s, Refunds, & Cancellations.

    • JHP SECURITIES PVT. LTD - Mumbai, Maharashtra 2009 - 2010

      Terminal Operator

      Terminal operator (trading in live market as per client\'s request)

    • ADVENTITY BPO - Mumbai, Maharashtra 2007 - 2009

      Customer Service Representative

      Assisted passengers on their travel plans through chat, email and call. (Air Fare, Hotel tariff & Package Details) Used internal system and GDS system (Galileo) for checking flights, fares, hotel availability, packages and new updates. Handled complaints and inquiries of passengers via chat, email and call Handled cancellations & refunds of Air and non Air products.